FAQ’s about delivery…—
Can you dump on my driveway?
Yes, we can. We can also simply dump on the apron of the drive if you prefer. Generally speaking, we pull on thousands of driveways per year with no complications. Rarely, a driveway has cracked. Our trucks weigh at least 10,000 pounds empty. Depending on what you are ordering, a fully loaded truck could weigh over 30,000 pounds. The construction of your drive is the main factor in determining if it can hold that kind of weight. We cannot be responsible for any driveway damage due to delivering material as instructed by you.
Can you dump where I want?
Yes and no. We try to dump your bulk material where you’d like it. However, we cannot pull off of a paved or gravel driveway onto your lawn. Our trucks are heavy and not designed to operate off-road.
We also cannot dump on or drive over property that you do not own, i.e. city sidewalks, your neighbor’s driveway, without written permission from the owner of the property.
Can I have more than one material delivered at the same time?
Sorry, no. There are no dividers in the dump truck beds and the act of the bed raising to an almost vertical position causes all the material in the bed of the dump to mix.
What if I don’t care if they mix a little?
Unfortunately, they will mix more than a little. As much as we try to accommodate everyone, we know from experience that if you ask us to bring you mulch and topsoil in the same load, that what you will end up with is a mess.
Can I split a load of mulch with my neighbor?
When orders are being shared, there is an additional $5.00 charge to dump in more than one spot. It is impossible for the driver to judge how much material is coming out, therefore there is no guarantee whatsoever that the amount of material in each spot would be the amount desired. Dumping in more than one place should be seen as a bit of assistance so there isn’t as much wheelbarrowing going on, but not as a means to fairly divide a load. Also, there can only be two dump locations.
The additional dump-spot charge of $5.00 is non-refundable once the delivery is made. Our drivers try their best to make your job easier, but there is no way to ensure a proper division.
The Rock Pile, Inc. will not be held liable or responsible for any damages occurring to personal property past the curb line. All customers must realize that the size and weight of trucks, machines and materials contained in them could possibly damage the driveway, sidewalk, house, garage, buildings, vehicles, lawns, shrubs, utility wires, underground systems, or any other items or property, real or personal located at the delivery site including possible staining from natural or dyed materials.
NOTE: Our drivers are required to not fold in any mirror at any time. If the truck will not fit past a house, gate, tree, shrub, etc without folding in a mirror, then the truck will not fit.